Cocktail FAQs
How much alcohol do your cocktails have?
Our non-sparkling cocktails range from 23%-41.5%, sparkling & NITRO cocktails range from 6%-13%.
How long do your cocktails last when opened or unopened?
While our cocktails always remain food safe, our citrus cocktails tend to lose their luster the longer they sit. This is why we recommend you keep them in the fridge even when unopened. Definitely keep all our cocktails out of direct sunlight.
Accompani Sweet Vermouth lasts six months open in the fridge. Once opened, canned cocktails should be enjoyed immediately.
Where can I find nutrition facts?
All nutrition facts, including whether a cocktail is gluten-free, vegan, or organic, can be found on each cocktail's product page.
Order & Shipping FAQs
Why am I getting an error message at checkout?
It could be a few things!
- We have an order minimum of $39. Please ensure you've reached that threshold.
- A product in your cart doesn't ship to your state, all state restrictions are listed on the product pages.
- If it's not either of the above, an item may be out of stock in your area. Please contact support@accelpay.io and they can help you figure out the issue!
Where do your cocktails ship?
The majority of our cocktails, wine spritz, amari, liqueurs, and vermouth ship to all states except AK, HI, MA, MI, UT! A few of our offerings are only available in Oregon or restricted in a few more states, those restrictions are labeled in the product descriptions.
Due to Federal Law, we're not able to deliver to any P.O. Box addresses—so your home, workplace, local FedEx office, or favorite drinking companion’s house would be best!
When will my order ship?
Typically it will take 4 to 8 days from order date, depending on location. Our retail partners fulfill within 1 - 3 business days and ground shipping is typically 3-5 days.
Please Note: Ground shipments are picked up and delivered M-F. Orders placed on the weekend or on holidays will be processed the following business day. If at any point you see an issue with your tracking and need assistance please contact our Support Team at support@accelpay.io.
Do I need to be present for when my order arrives?
Yes! You or a trusted adult over the age of 21 must provide a signature.
The fine print: packages containing alcohol will not be left on doorsteps. Delivery will be attempted 3 times total—after the 3rd attempt, your order will be returned, which would be less than ideal. In special circumstances it may be possible to get a refund or have your order resent for a $40 fee.
Why is my order being split into multiple shipments?
It depends!
You likely live outside of Oregon so depending on the products you've ordered they may need to come from multiple retailers depending on stock levels. We always try our best to ship your entire order in one shipment!
I'm local to Portland. Can I pick up my order in store or have it delivered?
Yes! Curbside pickup is available at both locations, local delivery is available within a 10 mile radius of 901 SE Hawthorne Blvd. For Local Delivery we have an order minimum of $99, for a fee of $9.99. Unlock complimentary delivery on orders above $139.
You'll receive a call from our team to arrange a time someone 21+ will be home to receive your order. Deliveries are typically made M-F between 11am-5pm
Select Local Pick Up or Delivery at Checkout.
Sales FAQs
I want to carry Straightaway or Accompani at my store. Where can I place a wholesale order?
Use the form below or contact our Sales team here!
Do you have Accompani Recipes I can use?
Yes! You can find them here
What formats do you offer?
- Bottled Cocktails: 750ml
- Canned Cocktails: 250ml, 100ml
- Wine Spritz: 250ml, kegs
- Accompani: 750ml, Sweet Vermouth kegs